5. Accountability

    MSW Notes > NGO Management 

5. Accountability

Meaning:
Accountability in NGOs means being answerable to stakeholders, donors, beneficiaries, and the government for actions, decisions, and use of resources.

Dimensions:

• Financial Accountability: Proper use of funds and transparency in accounts.
• Program Accountability: Delivering promised services effectively.
• Ethical Accountability: Upholding values like honesty, fairness, and respect.

Methods:

• Annual reports and audited statements.
• Social audits and community participation.
• Independent evaluations.

Example:
The NGO “Pratham” publishes annual impact reports showing how funds are utilized in improving literacy rates among children. This transparency builds donor confidence.